Talk to a person

Everything runs through one inbox, read by people who know your account. Email us about anything: a question before you start, a problem with your campaign, billing, partnerships, press. We reply within 24 hours and usually much sooner, including weekends.

Email support@virallized.com. Replies within 24 hours, usually much sooner.

Already a client?

Your dashboard at app.virallized.com shows your growth, your targets, each target's performance, and your billing. If you are on Pro, Max or Managed, the Messages tab puts you in direct contact with your account manager, and you can attach screenshots there.

Billing, invoices and your card are all in the Billing tab, which opens your own secure billing portal. Switching to annual billing is there too.

To pause or cancel, email us. There is no cancel button, deliberately: a person checks your account, confirms what happens to your billing date, and sends you a confirmation you can keep. Your targets and history stay on file, so coming back never means starting over.

Thinking about joining?

The pricing page has every plan, what each one typically delivers, and the 7-day money-back guarantee that applies to all of them. The FAQ answers most of what people ask before they start. If you want to know where your account stands first, the free growth checker reads the same public data we do and takes ten seconds.

Not sure which plan fits, or whether your niche is a good fit at all? Email us with your handle and a line about what you are trying to do. We will tell you honestly, including when the answer is that we are not the right fit.

Agencies, partnerships and press

Agencies managing several client accounts should start with agency pricing; multiple profiles can sit under one login with their own plans and dashboards. For partnerships, affiliate questions or press, the same inbox reaches the right person.

What to include so we can help fastest

Your Instagram handle, what you are seeing, and when it started. If something looks wrong in the dashboard, a screenshot saves a round of questions. Never send your Instagram password by email: passwords and backup codes go in the Settings tab of your dashboard, where they are stored encrypted.