How everything works

Short, straight answers to everything clients ask us, written by the same people who answer the emails. If you cannot find yours, contact us and a person will reply within 24 hours, or skim the quick FAQ for the short version of the most common ones.

Getting started

Your first 48 hours, picking the right plan, and running more than one account.

• What happens after you sign up? — The first 48 hours of a Virallized campaign, step by step: setup, connection, when growth starts, and when your dashboard fills in.
• Which plan should I choose? — Every Virallized plan compared honestly: prices, typical monthly growth, who gets an account manager, and how to pick without overbuying.
• Can I grow more than one Instagram account? — Running several Instagram profiles under one Virallized account, switching the service to a different account, and where agencies should start.

How the growth works

The mechanism, honestly explained: where the followers come from, how fast it goes, and what actually moves the number.

• How does Virallized actually grow my account? — The full mechanism behind Virallized's organic Instagram growth: targets, engagement through your own account, and why the followers are real people.
• How fast will my account grow? — Typical monthly growth on each Virallized plan, why we quote ranges instead of promises, and the levers that decide where in the range you land.
• Why is my growth slower than I expected? — The usual causes of slow Instagram growth on Virallized, in order of likelihood: target quality, too few targets, and the profile itself.
• What is a target account, and what makes a good one? — What targets are, what makes one good, why specific beats big, and how many you need for a Virallized campaign to run at full speed.
• What do you actually do on my account? — The activity Virallized runs on your behalf: quality, human-guided interactions with your target audiences, at a steady pace that keeps your account safe.

Your dashboard

The Overview, your targets and their numbers, messages, and the app on your phone.

• What is my Overview actually telling me? — What every part of the Virallized dashboard Overview means: the growth chart, campaign status, follower goal, and the green targets panel.
• How do I manage my targets, and what do their numbers mean? — How to add, remove and judge targets in the Virallized dashboard: what the follow-back rate means, when a number is trustworthy, and when to swap.
• How do I message my account manager? — How the Messages tab works, which Virallized plans include a personal account manager, reply times, and what to include for the fastest help.
• Can I get the dashboard as an app on my phone? — How to put the Virallized dashboard on your phone's home screen and turn on push notifications for setup issues and manager replies.

Plans and billing

The guarantee, changing plans, annual billing, invoices, and exactly what happens when you cancel.

• How do I switch to annual billing? — How to move your Virallized plan to annual billing from the dashboard, why it costs less, and what happens to your current period.
• How do I upgrade or downgrade my plan? — How to move between Virallized plans: where to do it, what changes with the campaign, and how billing handles the switch.
• How does the money-back guarantee work? — How Virallized's 7-day money-back guarantee works on every plan: when the window starts, how to claim it, and what happens after day seven.
• How do I cancel? — How cancelling Virallized works: the one email it takes, when growth stops, what happens to your data, and how coming back works later.
• Where are my invoices, and how do I update my card? — Where to find every Virallized invoice, update your card, and check what you have been charged, all self-serve from the Billing tab.

Account safety

Straight answers about safety: how we keep activity steady and inside Instagram's limits, and what you can keep doing yourself.

• Is my account safe? — An honest answer on Instagram account safety: how Virallized keeps activity inside limits, what no service can promise, and how we handle checks.
• Can I keep using my account as normal? — What you can and cannot do on your own account during a Virallized campaign. Short version: everything, with one habit to keep small.

Virallized AI

The content studio: what growth clients already have included, what it makes, and how its own plans work.

• What is Virallized AI, and do I already have it? — Every active Virallized growth client gets 10 Virallized AI generations a month included, with every feature unlocked. What it is and how to open it.
• What does Virallized AI cost on its own? — Virallized AI as a standalone product: what each plan costs monthly and annually, generation allowances, brand profiles, and the mid-month top-up.
• What counts as a generation? — What counts as one Virallized AI generation, what never spends one, when allowances reset, and what happens when you run out.