How do I message my account manager?
On Pro, Max and Managed, the Messages tab is a direct line to your personal account manager, a person who knows your account, inside your dashboard. Replies come within 24 hours and usually much sooner.
You can attach images and files, and a screenshot is often the fastest way to get help: if something in the dashboard looks wrong, a picture of it saves a round of questions. Messages are translated automatically too, so write in whatever language you are comfortable in.
Standard does not include a personal manager, which is part of why it costs less. Standard clients reach us by email instead, at the same speed: the contact page has the address, and every email is read by a person. Some longtime clients from before the current plan structure keep their Messages tab, if you have the tab, it is yours.
Whichever channel you use, the fastest help comes from three details: your handle, what you are seeing, and when it started.