Where are my invoices, and how do I update my card?
Everything billing-related is self-serve in the Billing tab of your dashboard. It opens your own secure billing portal, where every invoice sits ready to download, your card can be updated in seconds, and your plan and renewal date are laid out plainly.
Invoices are proper documents, fine for expenses and accounting, and the portal keeps the full history for as long as you are with us.
If a payment fails, a card expired, a bank declined, nothing dramatic happens: update the card in the same portal and billing catches up on its own. If you ever believe you were charged for time the service was not actually running, tell us, we will review it and make sure the subscription reflects the active time, extensions for downtime are standard practice.
The one thing the portal does not do is cancel, that takes one email, explained here.